HelpDesk Requests

If you are experiencing problems with your computer, printer, network, etc., or have questions about information technology, we’re here to help!

In general, we strive to resolve open requests within the first 24 hours after submission. If a request cannot be closed out within that period, we will contact you with an estimated time as to when a final resolution will be in place. In addition, mitigating work stoppage issues will have a priority over routine request resolution.

Recent Alerts

RESOLVED: Pediatrics Desktop VDI HTML Connection…

The UFHealth VDI system, which the Pediatrics Desktop VDI is hosted on, is currently experiencing system wide issues for all UFHealth…

RESOLVED: Campus Services Unavailable

Networking services have been restored. We apologize for this inconvenience. Original Alert: The UF Campus is currently experiencing…

RESOLVED: Help Desk Offline

HelpDesk and other Peds web apps are back up and running. UF Health IT SQL Server is back online. Original Alert: Several Peds and UFHealth…

Non-Emergency

Standard Requests

If at all possible, please submit requests using our online HelpDesk request system. Request details can be entered into this online system, and ticket progress can also be checked online.

HelpDesk requests can also be submitted via email, at helpdesk@peds.ufl.edu. If you are a mobile user experiencing an issue, this may be your preferred method for submitting a request.

Note: UF Gatorlink account required

Emergency (Elevated)

Work Stoppage Requests

During normal business hours, for critical, work stoppage issues, or if a computer is not available to submit a request or an email, please call (352) 273-5808.

For after-hours and weekends, please page our 24-hour pager at (352) 273-5809. One of our staff will respond to your page within 15 minutes and provide elevated support to resolve your issue.

Note: UF Gatorlink account required